BabySOARus Refund Policy
Version 1.0. Last updated 26 August 2026.
This policy forms part of the BabySOARus Terms of Service and End User Licence Agreement. It applies to licences purchased from HISN.IO LTD (company number 17215304, England and Wales).
Contact: support@hisn.io
1. Try before you buy
BabySOARus includes a 90-day trial at full capability, with no licence required and no payment details taken. The trial is not a reduced edition: it is the whole product.
We ask you to use it. The trial exists so that nobody has to buy this software in order to find out whether it works for them, and it is why the refund window below is what it is rather than longer.
2. 30-day refund
If you buy a licence and it does not work for you, email us within thirty (30) days of purchase and we will refund it in full. You do not have to give a reason.
We will process the refund within ten (10) business days, to the original payment method.
On refund, your licence ends. You must remove the software from your deployments, or continue under the trial if it has not expired.
3. After 30 days
Annual licences are non-refundable after the first thirty days, because the trial gives you three months to evaluate before any money changes hands.
Two exceptions:
3.1 We break something and cannot fix it. If a defect in the software materially prevents you from using it, you report it to us, and we do not provide a fix or a workable workaround within thirty (30) days, you may cancel and receive a pro-rata refund for the unused remainder of your term.
3.2 We discontinue the product. If we stop supporting BabySOARus during a term you have paid for, we will refund the unused remainder pro rata.
4. What is not refundable
- Renewal terms, once thirty days past the renewal date.
- Licences terminated by us for breach of the EULA.
- Any amount where a refund has already been given for the same licence.
- Time lost, work done, or consequences arising from your use of the software. Those are addressed by the limitation of liability in the EULA.
5. Auto-renewals
Subscriptions renew automatically for successive twelve-month terms unless cancelled, and we email you at least thirty (30) days before each renewal.
The thirty-day window in section 2 applies to every renewal charge, exactly as it applies to a first purchase. If a renewal is taken and you did not want it, tell us within thirty days and we will refund it in full, without asking why. You do not need to have cancelled beforehand.
We would rather refund an unwanted renewal than keep money from someone who has stopped using the product.
6. How to request a refund
Email support@hisn.io with your licence ID or the email address used to purchase. That is the whole process; there is no form.
7. Consumer rights
BabySOARus is sold to businesses. If you are nonetheless a consumer under UK law, nothing in this policy affects your statutory rights, including any right to cancel under the Consumer Contracts Regulations 2013.
HISN.IO LTD · Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom · Company number 17215304 (England and Wales)