BabySOARus Terms of Service
Version 1.0. Last updated 26 August 2026.
These Terms govern your use of the BabySOARus website and your purchase of BabySOARus licences from HISN.IO LTD, a company registered in England and Wales under company number 17215304 ("we", "us", "our").
Your use of the BabySOARus software itself is governed by the End User Licence Agreement (the "EULA") distributed with it. Where these Terms and the EULA conflict on a question about the software, the EULA governs.
Contact: legal@hisn.io
1. Who may buy
You may purchase a licence if you are acting on behalf of a business and have authority to bind it. BabySOARus is a business product and is not marketed to consumers.
2. Orders and pricing
2.1 Prices are as published on our website or as set out in a written quotation. Published prices are exclusive of VAT and any other applicable tax, which will be added where due.
2.2 Licences are sold per Splunk deployment -- one search head, or one search head cluster -- on an annual subscription basis, with unlimited users and unlimited executions within a licensed deployment.
2.3 An order is accepted when we issue your licence file, not when you submit payment details.
2.4 We may decline an order. If we decline after taking payment, we will refund it in full.
3. Delivery
3.1 We deliver by issuing a licence file and providing access to the software. Delivery is electronic; nothing is shipped.
3.2 The software is distributed through Splunkbase and through our own download. Splunkbase is operated by Splunk LLC under its own terms, over which we have no control.
4. Term, renewal, and cancellation
4.1 A licence runs for twelve (12) months from the date we issue it.
4.2 Subscriptions renew automatically for successive twelve-month terms unless cancelled. We will email you at least thirty (30) days before each renewal, stating the renewal date and the amount to be charged.
4.3 You may cancel at any time before a renewal date, by emailing support@hisn.io. Cancellation takes effect at the end of the term you have already paid for; it does not shorten or refund that term, except as set out in the Refund Policy. We will not make you telephone us, and there is no notice period beyond the renewal date itself.
4.4 If a renewal is charged and you did not intend to renew, the thirty-day refund window in the Refund Policy applies to that charge in the same way it applies to a first purchase.
4.5 At the end of a term without renewal, the software reduces its functionality as described in the EULA. It does not delete your data and does not stop your searches from running.
5. Payment
5.1 Payment is by invoice, or by card via Stripe where we offer it. Invoiced amounts are payable by bank transfer to the account stated on the invoice.
5.2 Invoiced amounts are due within thirty (30) days. We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.
6. Price changes
We may change published prices at any time. A change does not affect a term you have already paid for. We will give at least thirty (30) days' notice before a change takes effect for a renewal.
7. Support
7.1 A valid licence includes support through the channels we publish, and all updates we make generally available during your term.
7.2 We aim to acknowledge support requests within one business day. We do not offer a contractual service level unless separately agreed in writing.
7.3 Support covers the software. It does not cover code you write, detections you author, or problems caused by them -- see section 5 of the EULA.
8. Website content
8.1 Documentation, examples, and content-library entries on our website are provided for information. They are a starting point to review and adapt, not advice, and not a guarantee of any security outcome.
8.2 We may change or withdraw website content at any time.
9. Acceptable use of the website
You may not attempt to gain unauthorised access to our systems, interfere with their operation, or use them to distribute unlawful or malicious content.
10. Intellectual property
The BabySOARus name, logo, website, documentation, and software are our property or that of our licensors. These Terms grant you no right to use our trademarks.
11. Liability
11.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.
11.2 Subject to 11.1, our liability arising out of these Terms is limited as set out in section 11 of the EULA, which applies equally here.
11.3 Because you are purchasing as a business, we exclude the implied terms of section 12 to 15 of the Sale of Goods Act 1979 and sections 13 to 15 of the Supply of Goods and Services Act 1982 to the fullest extent permitted.
12. Data protection
Our handling of personal data is described in the Privacy Policy. In summary, the installed software sends us nothing; we process the data you give us in order to sell and support a licence.
13. Force majeure
Neither party is liable for a failure to perform caused by an event beyond its reasonable control, provided it takes reasonable steps to mitigate.
14. Changes to these Terms
We may update these Terms. The version in force when you place an order governs that order. Material changes will be notified to licensed customers by email.
15. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
HISN.IO LTD · Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom · Company number 17215304 (England and Wales) · legal@hisn.io